# zammad-mcp

Source: https://glimind.com/server/pypi%2Fzammad-mcp
Registry id: `pypi/zammad-mcp`
Status: unknown

## Install

```json
{
  "mcpServers": {
    "zammad-mcp": {
      "command": "uvx",
      "args": [
        "zammad-mcp"
      ]
    }
  }
}
```

Claude Code:

```sh
claude mcp add zammad-mcp -- uvx zammad-mcp
```

## Tools (15)

- `add_note`: Internal note, optional time booking
- `create_category`: New knowledge-base category, optionally nested
- `create_ticket`: New ticket for a customer with an internal opening note
- `find_customer`: People and organizations by name, email, login
- `get_answer`: One answer, body as text
- `get_ticket`: One ticket with conversation (as text), tags, booked time
- `kb_structure`: Knowledge bases, locales, categories with ids
- `log_time`: Book time on a ticket
- `reference_data`: Groups, states, priorities, time types with ids
- `reply_to_customer`: Stores a draft note by default; mails only with send=true
- `search_knowledge`: Knowledge base search as agent (internal + public)
- `search_tickets`: Zammad query syntax or free text; summaries only
- `update_answer`: Change title/body of one translation, or move the answer; visibility untouched
- `update_ticket`: State, priority, owner, group, title, pending time, with a note
- `write_answer`: New answer, set to internal (agents only)

Measured by Glimind (https://glimind.com): MCP handshake + tool list only, no tool is ever called. CC BY 4.0.