# mharshitha2004/ServiceNow-ITOM-RAG-Incident-Assistant

Source: https://glimind.com/server/github%2Fmharshitha2004%2Fservicenow-itom-rag-incident-assistant
Registry id: `github/mharshitha2004/servicenow-itom-rag-incident-assistant`
Status: unknown

## Tools (6)

- `attach_incident_file`: Attaches a screenshot, log or archive to an incident. Skips if already attached.
- `close_incident`: Resolves an incident with notes and a valid close code.
- `create_incident`: Creates a P3/P4 incident with caller, assignment group and assignee. Idempotent via correlation_id.
- `get_incident_status`: Returns status, assignee and latest work notes and comments.
- `lookup_servicenow_user`: Checks a username and returns its sys_id.
- `reopen_incident`: Moves an incident back to In Progress with a work note.

Measured by Glimind (https://glimind.com): MCP handshake + tool list only, no tool is ever called. CC BY 4.0.