all tools / ticket
As of the latest check, Glimind tracks 10 ticket AI agent (MCP) tools, of which 0 are healthy right now. The table below ranks them live-first by real-time reliability.
| tool | status | what it does | |
|---|---|---|---|
| create_ticket zammad-mcp | unknown | New ticket for a customer with an internal opening note | alternatives |
| get_ticket zammad-mcp | unknown | One ticket with conversation (as text), tags, booked time | alternatives |
| add_note zammad-mcp | unknown | Internal note, optional time booking | alternatives |
| get_recent_activity awb-agent-manager | unknown | Get the global recent activity feed across all tickets | alternatives |
| get_ticket_activity awb-agent-manager | unknown | Get activity log for a specific ticket | alternatives |
| set_current_task awb-agent-manager | unknown | Mark this agent as actively processing the given ticket. Call from the plugin | alternatives |
| clear_current_task awb-agent-manager | unknown | Clear this agent's current_task. Call from the plugin when the ticket-session | alternatives |
| list_archived_tickets awb-agent-manager | unknown | List archived (soft-deleted) tickets of a account. Pagination via cursor + limit; optional q filters by title / id / tag (case-insensitive). | alternatives |
| archive_ticket awb-agent-manager | unknown | Archive a ticket. Sets archived_at=now; the ticket is excluded from the ticket list and from dispatch. | alternatives |
| unarchive_ticket awb-agent-manager | unknown | Restore an archived ticket. Clears archived_at AND resets terminal_entered_at so the archiver does not immediately re-eat the ticket on the | alternatives |
As of the latest check, Glimind tracks 10 ticket AI agent (MCP) tools, of which 0 are healthy right now. The table below ranks them live-first by real-time reliability. Glimind rates each neutrally (0–100) from safe liveness probes plus privacy-clean real-usage outcomes — see each tool's live page for its current score and a working alternative if it's down.
Ranked live-first by current verdict (healthy → degraded → down), then by the neutral reliability score. Glimind sells no tools, so the ranking is unconflicted.
Every tool here links to its live alternatives — capability-matched substitutes that are healthy now. Or query https://glimind.com/v1/alternatives/{toolId}.
Live data via MCP/REST. Neutral ratings — Glimind only measures.